Refund
Policy

When can a refund be issued?

Refunds are generally considered after an approved return has been received and the returned item has been reviewed according to our return requirements.

Depending on the circumstances, a refund may be considered for items that arrive damaged, defective, incorrect or otherwise qualify under the applicable return terms.

Items that show signs of use, alteration, damage caused after delivery or other conditions outside the applicable return requirements may not qualify for a refund.

Start with a conversation.

Please contact Driftwoodlane before sending an item back. Email us at service@driftwoodlane.store and include your order number and a brief explanation of the issue.

For damaged or defective items, photographs may be requested so that our team can understand the condition of the item and determine the appropriate next step.

After your return arrives.

Once the returned item reaches us, it may be inspected for condition, completeness and consistency with the approved return request.

Please package your return securely. We recommend keeping your shipping receipt and tracking information until the refund process has been completed.

If an item arrives damaged because of inadequate packaging or differs materially from the approved return request, the refund may be affected where permitted by applicable law.

Refunds return to the original payment method.

When a refund is approved, it will generally be issued to the original payment method used for the order.

After Driftwoodlane processes the refund, the time required for the funds to appear may vary depending on your bank, card issuer or payment provider.

We cannot control processing times imposed by third-party financial institutions after a refund has been submitted.

What happens to shipping charges?

Original shipping charges may not be refundable in every situation.

Where an order arrives damaged, defective or incorrect due to an issue for which Driftwoodlane is responsible, applicable shipping costs may be considered according to the circumstances and applicable consumer protection requirements.

For other returns, return shipping and original shipping charges may be the customer's responsibility where permitted by applicable law.

Some situations require individual review.

Promotional purchases

Orders placed using promotional offers, discounts or special pricing may be subject to additional terms associated with that promotion.

Items with signs of use

Items that have been worn, altered, washed, damaged or otherwise changed after delivery may not qualify for a refund.

Natural materials

Natural stones, crystals and other natural materials can have individual variations in color, texture, inclusions and surface. Natural variation alone does not necessarily indicate damage or a defect.

Legal rights

Nothing in this policy is intended to remove or restrict consumer rights or legal protections that cannot lawfully be excluded or limited.